The business model of Google, Facebook, and Twitter went from technical service providers to GULAG or concentration camp:
- They treat the users not as customers, but as inmates. They have almost no customer service. Instead, they have content moderators—the equivalent of prison guards. A moderator / prison guard is the most numerous job in these companies.
- Respectively, instead of providing services they attempt to prevent us from saying or doing forbidden things.
- They also try to prevent the inmates from escaping. GFT don’t need walls and guard towers – their products are addictive enough to keep many inmates close. But they also take hostages – a man cannot leave Facebook if his friends are held by it.
- This said, the walls have been erected. Apple & Google banned Gab from their online stores and keep blocking other escape routes. They went as far as to collectively attack Mastodon – an open source software that allows creating decentralized communities competing with Twitter.
- Facebook and Twitter make money from content created by their inmates without any compensation, literally slave labor.
- They don’t talk to us, but research us and experiment on us.
Examples of experimentation: Google’s Rapid UX Research; Google’s User Researcher – Trust & Safety (job), Facebook experiments with users’ emotions; If You’re a Facebook User, You’re Also a Research Subject; or Twitter 1 and 2.